How Will Arkangel achieve its aims?

• We will seek to avoid prescriptive approaches and will draw upon a variety of methods of working and interventions.
• We will recognise an individual's rights and empower them to exercise their rights through informed choice regarding service delivery. Where the tenant is unable to exercise their rights, effective support and advocacy will be provided.
• We will endeavour to treat all individuals with respect and dignity operating in a spirit of trust and openness.
• We recognise and understand the need for anti-discriminatory practice, empowering the individual to recognise and deal with direct and indirect discrimination. As an organisation we operate in accordance with the ArkAngel policy of equality and diversity which incorporates the race relations 1976, disability discrimination act 1995, human rights act 1998 and sex discrimination act 1975 and any subsequent amendments to these.
• We acknowledge the differences between individuals in a positive way and promote services that cater for those differences.
• We will embrace the values of diversity and ensure that in all aspects of service planning and provision, a tenant's religious and cultural views are respected.
• We will respect and maintain confidentiality as it relates to tenant's rights of control over personal information and the Ark's responsibilities to all individuals whom it serves. However, (Within accordance with the ArkAngel policy of confidentiality) where a service-user's actions or behaviour represents a serious risk to the safety or well being of other service users, staff, the community or the organisation we may however to disclose information without getting consent.
• We will promote effective communication through a variety of methods in ways that positively recognise different viewpoints.
• We will endeavour to adopt a person centred approach, when offering support activities - such activities being designed to meet the needs and aspirations of each individual.